Frequently Asked Questions (FAQ)

💬 FAQ

Your questions, answered clearly and simply.

1. When will my order be processed?

Orders are usually processed within 1–3 business days. Processing may take longer during peak seasons or when our dropshipping partners require extra handling time.

2. How long does delivery take?

Delivery time depends on your location, courier availability, and the warehouse your item ships from. Most orders arrive within the estimated timeframe shown at checkout. Some items may ship from international suppliers, which can extend delivery time.

3. Why did I receive my items separately?

Because we work with multiple dropshipping partners, your items may ship from different warehouses. This means you may receive separate packages and tracking numbers.

4. How do I track my order?

Once your order is shipped, you will receive an email with your tracking number. Tracking updates may vary depending on the courier or supplier.

5. Do you accept returns?

Yes, eligible items can be returned within 7 days of delivery. Items must be unused, in original packaging, and approved by our supplier. Some products (hygiene items, custom items, clearance items, or supplier‑restricted items) are non‑returnable.

6. Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Direct‑delivery items may have additional return charges depending on the supplier’s policy.

7. What if my item arrives damaged or incorrect?

Contact us within 48 hours of delivery with photos of the item and packaging. We will verify the issue with our dropshipping partner and arrange a replacement or refund.

8. Why is my tracking not updating?

International shipments may show limited updates until they reach your local courier. This is normal with dropshipping logistics. If tracking hasn’t updated for several days, contact us and we’ll check with the supplier.